Central Reservation System

Category: Academics

What is a Central Reservation System and why do you need it? The CRS central reservation system has evolved to become one of the most widely used tools in the tourism industry. It has transformed the whole industry. A Central Reservation System (CRS) is web-based software that travel agencies and travel management companies use to retrieve and conduct transactions related to air travel, hotels, car rental, and other activities. It was initially designed for use by airlines but was later extended to allow travel agencies and Global Distribution Systems (GDS) to book and sell tickets for multiple airlines. The CRS software allows travel agents to promote sales and provide real-time detailed information on availability, price, reservation, and booking of products or services. Incorporating the Central Reservation System increases the probability of working with a diverse range of distributors, adjusting rates based on market conditions, streamlining all booking processes, and providing excellent customer service. With this evolution, we would see rapid expansion in technology provider approaches.