Consumer Rights and Responsibilities

Category: Law

In an ever-expanding economy like ours, the market is indulged in a fierce competition to attract customers. We are served with a myriad of options for every product and service, and in this mad contest, one can never say who might take us for a ride. To protect the interest of consumers, government enacted a law called Consumer Protection Act 1986, that gives us 6 basic rights. These rights are there to make sure that consumers get products and services worth their money.

1. Right to Choose

Means right to be assured, wherever possible of access to variety of goods and services at competitive price. In case of monopolies, it means right to be assured of satisfactory quality and service at a fair price. It also includes right to basic goods and services.

2. Right to Safety

Means right to be protected against the marketing of goods and services, which are hazardous to life and property. The purchased goods and services availed of should not only meet their immediate needs, but also fulfil long term interests

3. Right to Information

Right to Information empowers every citizen to seek any information from the Government, inspect any Government documents and seek certified photocopies thereof. ... Right to Information is a part of fundamental rights under Article 19(1) of the Constitution.

4. Right to be Heard

Consumers have been give the right to express their opinions with regard to the quality and prices of the commodities or services purchased or used. (b)

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