Diversified IVR Solution Development Services Benefited Different Industries

Category: Technology

Interactive Voice Response System (IVRS) works as an auto attendant. Whenever a caller call in the call gets answered by the IVR system. The system will reduce the call hold time for the caller. It will play different IVR prompts to guide user to take the right action or to reach the right executive. The IVR solution is one of the best and proven solutions to serve the routine queries and actions of the users. Such IVR solution frees up the staff to cater the complex concerns of the callers by solving the normal problems and allowing them to take usual actions. It improves productivity of the staff and customer satisfaction. We understand the benefits offered by the interactive voice response solution and thus we offer custom IVR software solution development and integration services for different industries based on their custom needs. The brief of different industry specific IVR solutions is listed below: IVR System for Hospitality Industry The hotels need to cater the different customer requests such as taking the beverage orders and housekeeping request, providing the status of laundry, etc. All these tasks can be done by the Hotel IVR solution. Payment Processing IVR Solution This IVR system can work with any billing solution or payment module. It allows users to pay the bill using the IVR system. It offers secure payment using any possible payment model such as debit or credit card, payment gateways, wallets, etc. Currency Convert IVR System Check the rates of the different currencies and convert it to one another. It can be part of the payment processing IVR system to make the international business easier. CRM Integration IVR System The IVR is integrated with the CRM so the interactive voice response system can serve the caller with the personalized experience. The caller data and call history render the valued response to the callers. Information Provider IVR Solution The IVR software can be used to provide the different types of information. For instance, in the corporate world, the informative IVR can be used to offer the answers related to the company, its history, and other related FAQs. The NGOs or government or tourism department can use the informative IVR system to answer common questions such as top tourist places of the city. Quiz IVR System The common quiz competition can be conducted for the generic test of students as well as the candidates for the recruitment purposes. It can also be used as an entertainment IVR by providing callers a platform to play different types of quiz games. Automated Ticketing IVR Solution Allow your customers to reserve their seats and get the tickets for their next journey via flight, bus or train. It can also be used to allow movie ticket booking or any other type of ticket reservation. These are a few types of IVR solutions we develop using the Asterisk technology. Also, we provide the custom IVR software development services based on the customized requirements. To know more about our different Asterisk Solutions, visit https://www.asteriskservice.com/solutions