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blog address: http://www.firstsource.com/blog/leveraging-social-media-better-customer-service/
keywords: BPO Blog, BPM Blog, Outsourcing Blog
member since: Oct 5, 2015 | Viewed: 311
Leveraging Social Media TO Enhance Customer Service
Category: Business
Business need to actively monitor social media platforms & leverage it to render customer service. This blog post mentions few key points to keep in mind for the contact center.
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