The business world is continually changing and the quality management has been updated to better fit today’s need. A “risk-based thinking” approach has been introduced, to determine the requirements of the business and its management systems. This new approach has enabled a considerable reduction in the prescriptive requirements of the old ISO 9001:2008 Standard, which have been replaced by performance-based requirements, providing greater flexibility for the management systems to suit the needs of the individual organisation. There’s more focus on continually identifying opportunities for improvement for future needs and expectations in meeting customer requirements. There’s a greater focus on management demonstrating leadership and commitment. A common framework for all Management System Standards has been The ISO 9001:2015 Standard provides the framework for world-class business growth via a risk and opportunity based process approach to managing your business. It enables businesses to achieve, as well as benchmark, consistent performance and service, and not only meet, but exceed, customer, statutory and regulatory requirements. The focus on continually enhancing customer satisfaction means very happy customers, who then buy more, refer more and cost less to retain.
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