Top Call Center Companies in the Philippines

Category: Business

Community lockdowns have been pressed since the COVID-19 pandemic hit the country. This has resulted in a massive economic downfall due to hiring freeze and temporary layoffs. 10% unemployment rate just hit in July 2020 because of such lockdowns. This has forced companies to let their employees work from home and even announced hiatus. The Philippines remains on the list as the top outsourcing location in the world despite these challenges. In the list of Top 50 Digital Nations, the Philippines ranked sixth and with the right infrastructure and support from the government, more job seekers would like to join and be a part of this robust industry. Calls are made through a customer care specialist or a customer care executive – this is what call centers are composed of daily. A call center agent handles the number of calls from related queries, handling complaints to redirecting calls to another person for assessment purposes. Call centers are among the jobs in the Philippines with the frequent mass hiring gathering Filipinos from different walks of life.