Using Internal Apps to Prevent Customer Churn

Category: Academics

Churn refers to the number of people who quit your app and never come back. Prevent customer churn is crucial to business success and is particularly urgent during a recession when new customers might be more difficult to come by. The analysis shows that 63% of consumers will leave a product or service after just one bad experience, indicating that strong customer recognition relies on great customer fulfillment, despite the state of the economy.